Introduction

This tutorial outlines the proper procedure for handling Do Not Call (DNC) requests from Ethos leads. When a prospect asks to be placed on a Do Not Call list, it's crucial to follow this process immediately to maintain compliance.

When to Submit a DNC Request

Submit a DNC request whenever an Ethos lead:

• Explicitly asks not to be called again
• Requests to be added to your Do Not Call list
• States they don't want to receive any further communications
• Uses phrases like "take me off your list" or "stop calling me"

DNC Submission Process

Step 1: Access the Form

Visit the official Ethos Do Not Call Request Form at:

https://docs.google.com/forms/d/e/1FAIpQLSfChYAB6nsf0-LQZ03IWfFSjhiZomqjxIxRP7nRIrcdkIJ5oQ/viewform

https://docs.google.com/forms/d/e/1FAIpQLSfChYAB6nsf0-LQZ03IWfFSjhiZomqjxIxRP7nRIrcdkIJ5oQ/viewform

Step 2: Complete Required Information

You'll need to provide:

• Client Phone Number - Enter the 10-digit phone number with no spaces or special characters (Example: 5551234567)
• Client Full Name - Enter the lead's complete name as it appears in your records (Example: John Smith)
• Your Email - Provide your agent email address for confirmation purposes

Step 3: Submit the Form

Click the "Submit" button to complete the process. Keep a record of your submission for compliance purposes.